5.2.2 Reset Password

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This operation allows you to reset [Password] if you have forgotten it.

In addition, a suspension of use can be cancelled by resetting the settings.

The [Password] must be entered together with [User ID] when logging in as a user. We recommend you keep a copy of the password so you will not forget it.

1.      Click the [Login] menu.
The «User Login Screen» will be displayed.


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2.      Click [Forgot your password?].
The «User ID (Password Reset) Screen» will be displayed.


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3.      Enter the User ID and click  Complete .
The «Mail Delivery Completed (Password Reset) Screen» will be displayed.


User ID

For those who have registered online, the User ID will be the registered e-mail address.

Users that have been separately issued a User ID for specific business purposes should refer to the notice sent from the service provider.

User ID (confirmation)

Please re-enter the above User ID for confirmation.


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4.      An e-mail with the URL for «Password Reset Screen» will be sent to your registered e-mail address.
Access the password reset screen from that URL and continue with the registration process.


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5.      Click the URL in the password reset e-mail.
The «Password Reset Screen» will be displayed.


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6.      Enter the new password and click  Reset .
The «Password Reset Screen» will be displayed.


New Password

Enter the password. (Use only half-width alphanumeric characters and the symbols listed below)

Note: The following symbols can be used: ! # $ % & * + - = ? @ \ _   

For security reasons, the entered characters will be shown as dots.

Note 1: Input restrictions may vary according to system-side settings.

Note 2: Please set a password that is a combination of letters and numbers that would be difficult for a third party to guess. Periodically changing your password is also recommended.

New Password


Reenter the password for confirmation purposes.


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7.      The password reset is complete.
Click  Proceed to Login Screen . The «User Login Confirmation Screen» will be displayed.
For the next step, proceed to 5.1.1 Login Authentication/Step 2.


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