FAQs

Table of Contents 　 Previous Screen

This page lists FAQs about the service.

● Use FAQ

Q1	What is this service for?
Q2	What do I need to use this service?
Q3	Can I apply for a procedure even if I don’t register as a user?
Q4	What procedures change when I register as a user?
Q5	What browsers can I use?
Q6	Please tell me what characters I can use.
Q7	Why do I get a message that a character is not available even though I can enter it?

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● User ID/Password FAQ

Q1	I can’t log in even though I’ve entered my [User ID] and [Password]. What should I do?
Q2	What should I do if I’ve forgotten my [User ID]?
Q3	What should I do if I’ve forgotten my [Password]?
Q4	Can I change my [User ID] and [Password]?
Q5	How do I set my [User ID] and [Password]?
Q6	Can I register both a PC e-mail address and a cell phone address?

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● Application Process FAQ

Q1	How can I confirm I have completed the application process?
Q2	How can I check the status of my application?
Q3	How can I revise the content of my application?
Q4	What should I do when I need to withdraw my application?
Q5	How will I be notified of the application results?
Q6	I cannot apply and the following message appears: “There is no past collection data with the same address, name, and telephone number.” What should I do?

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● FAQ for Other Matters

Q1	During the registration process, I received an error message due to a server issue or other problem. What should I do?

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● 　Use FAQ

Q1	What is this service for?
A1	This service allows users to apply online to have oversized garbage collected, to bring oversized garbage to a collection center, or to make a reservation for special collection. With this service, users can apply online anytime day or night from a PC over the internet.

Top of Page 　　　Use FAQ

Q2	What do I need to use this service?
A2	Nothing special is required other than an e-mail address for contact purposes. Start by providing your e-mail address. A reply e-mail will be sent to this address. Click on the URL in the reply e-mail to complete the first step. Note: Please use an e-mail address that allows you to receive messages.

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Q3	Can I apply for a procedure even if I don’t register as a user?
A3	Yes, you can. However, you will need to enter an e-mail address in this case. Note: Some municipalities require users to register.

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What procedures change when I register as a user?

You will be able to log in as a user.

After logging in, the registered information will be shown on the initial display, so you don’t have to enter it again.

To inquire about application content, you will need your application number and password (the same as a non-registered user) before logging in, but you will not need to input this information again after logging in. You will also be able to check the content of past applications using the «List of Applications Screen».
Note: Your past application data may be deleted after a set period of time.

Top of Page 　　　Use FAQ

What browsers can I use?

The following operating systems (OS’s) and browsers are recommended.

Computers
　　　OS: Windows 8.1, Windows 10
　　　Browser: Microsoft Edge, Google Chrome, Firefox

Smartphone or Tablet
　　　OS: iOS 13 or later, Android 9.0 or later
　　　Browser: Safari (iOS), Google Chrome (Android)

Note 1: For Windows 8.1, please use the desktop version and avoid the use of Metro.
Note 2: Internet Explorer is no longer supported by Microsoft as of June 17, 2022 and is not recommended.
Note 3: As an example, we do not guarantee the operation of all functions using the following OS or browsers. Thank you for your understanding.
　　　OS: macOS
　　　Browser: Firefox (iOS, Android), Opera (Windows, iOS, Android), Chrome (iOS)

Top of Page 　　　Use FAQ

Please tell me what characters I can use.

The following characters can be used with this service.

However, some of these characters may not be allowed for certain procedures due to input restrictions.

Allowed Characters
Type	Details
Half-width katakana
Half-width alphanumeric characters
Half-width symbols	Half-width spaces and the following characters: !"#$%&'()*+,-./:;<=>?[\]^_`{\|}~｢｣､-`｡ﾞ･ﾟ
Full-width hiragana
Full-width katakana
Full-width alphanumeric characters
Full-width symbols	Full-width spaces and the following characters: 、。，．・：；？！゛゜´｀¨＾￣＿ヽヾゝゞ〃仝々〆〇ー―‐／＼～∥｜…‥‘’“”（）〔〕［］｛｝〈〉《》「」『』【】＋－±×÷＝≠＜＞≦≧∞∴♂♀°′″℃￥＄￠￡％＃＆＊＠§☆★○●◎◇◆□■△▲▽▼※〒→←↑↓〓 ΑΒΓΔΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΩ αβγδεζηθικλμνξοπρστυφχψω
Kanji characters	JIS Level 1 and Level 2 kanji (JIS X 0208) Supplemental kanji (JIS X 0212) JIS Level 3 and Level 4 kanji (JIS X 0213) (Note: Excludes surrogate pairs and CJK Unified Ideographs Extension A) Surrogate pairs: Certain characters under the Unicode standard CJK Unified Ideographs Extension A: Extended (rare) characters registered in the Unicode standard

Top of Page 　　　Use FAQ

Why do I get a message that a character is not available even though I can enter it?

It may happen for the following reasons.

● It is an environment-dependent character that was added to Windows Vista or a later OS.

Windows Vista and later OS’s have more characters that can be converted to Japanese input than compared with Windows XP or earlier versions. Inputting such environment-dependent characters can sometimes return an error message.

Example: If you input the environment-dependent character (surrogate pair) such as .

・If you enter in Windows Vista

・If you enter in Windows XP

● When the system has input restriction on character types.

The system may have restrictions on character types for each input field.

In such cases, an error message may appear.

Top of Page 　　　Use FAQ

● 　User ID/Password FAQ

I can’t log in even though I’ve entered my [User ID] and [Password]. What should I do?

Please confirm the following information and log in again.

・ Use half-width alphanumeric characters and symbols.

・ Make sure the information was entered correctly, paying attention to the differences between upper and lower case letters, and numbers and letters.

Top of Page 　　　User ID/Password FAQ

Q2	What should I do if I’ve forgotten my [User ID]?
A2	This service uses the contact e-mail address registered at the time of application as your [User ID]. Please check the "contact address confirmation e-mail" sent from this service when you registered your e-mail address, and enter your contact e-mail address.

Top of Page 　　　User ID/Password FAQ

Q3	What should I do if I’ve forgotten my [Password]?
A3	Reset your password. From the [Login menu, choose [Forgot Your Password?] and reset your password. (For details, refer to 5.2.2 Reset Password.)

Top of Page 　　　User ID/Password FAQ

Q4	Can I change my [User ID] and [Password]?
A4	It is possible to change your [User ID (e-mail address)] and [Password]. (For details, refer to 5.3.1 Change E-mail Address and 5.3.2 Change Password.)

Top of Page 　　　User ID/Password FAQ

Q5	How do I set my [User ID] and [Password]?
A5	Your e-mail address is registered as your [User ID] and a notification e-mail will be sent to that address. You will set your own password when registering your information. Note: Only an e-mail address can be registered as a User ID. Also, one User ID cannot be used to register multiple users.

Top of Page 　　　User ID/Password FAQ

Q6	Can I register both a PC e-mail address and a cell phone address?
A6	Yes, you can. In addition to the [User ID] e-mail address, it is possible to register a cell phone address as a second contact address.

Top of Page 　　　User ID/Password FAQ

● 　Application Process FAQ

Q1	How can I confirm I have completed the application process?
A1	When applying, you will be issued with an [Application Number] and [Password]. These will be in the e-mail sent to you. You will need the [Application Number] and [Password] for authentication of an application content inquiry.

Top of Page 　　　Application Process FAQ

How can I check the status of my application?

Check the status from the [Application Content Inquiry] menu. (For details, refer to 2.1.1 Application Inquiry Authentication.)

● If you use the Application Content Inquiry function without logging in, enter your [Application Number] and [Password] to confirm the status of an application and check past use.

● After logging in, you do not need to enter your [Application Number] and [Password] to confirm the status of an application and check past use. «List of Applications Screen» shows information about your past applications.
Note: Your past application data may be deleted after a set period of time.

Overview of Statuses
Status	Explanation of Status
Reservation Pending	The application successfully entered the system but is waiting for the person responsible to receive (process) it. Note: It is possible for the user to change the content or withdraw the application at this point.
Reservation Pending (Checking)	The application entered the system and was reviewed but was returned to the user due to errors, etc. in the information. (This status requires the user to revise or withdraw the application.) The status will be changed to [Cancelled] if the user does not change or withdraw the application before receipt of the application is finalized. Note 1: It is possible for the user to change the content or withdraw the application at this point. Note 2: It is possible for the person responsible for receiving the file to reactivate the application. (That is, return it to “Reservation Pending” status.)
Rejected	The application was received and reviewed but was rejected. (The user is required to apply again from the beginning, and the rejected application will be closed.) Note: It is possible for the person responsible for receiving the file to reactivate the application. (That is, return it to “Reservation Pending” status.)
Reservation	The application review has been completed and will remain at this status until the application deadline. The application content can be changed or cancelled at this point.
Reservation Confirmed	Once the application deadline passes, the application automatically changes to a confirmed reservation. The application cannot be changed or cancelled at this point.
Reservation Cancelled	The status shown when a user has cancelled a reservation.

Top of Page 　　　Application Process FAQ

Q3	How can I revise the content of my application?
A3	From the [Application Content Inquiry] menu, confirm the status of the application and click the Modify button to change the information on the application. (For details, refer to 2.1.2 Change an Application.) Note: You can revise the information on your application only when the current status is “Reservation Pending,” “Reservation Pending (Being Confirmed),” or “Reservation.”

Top of Page 　　　Application Process FAQ

Q4	What should I do when I need to withdraw my application?
A4	From the [Application Content Inquiry] menu, confirm the status of the application and click the Withdraw button to cancel the application. (For details, refer to 2.1.3 Withdraw an Application.) Note: You can withdraw your application only when the current status is “Reservation Pending,” “Reservation Pending (Being Confirmed),” or “Reservation.”

Top of Page 　　　Application Process FAQ

Q5	How will I be notified of the application results?
A5	This service will send a notification to the registered e-mail address.

Top of Page 　　　Application Process FAQ

Q6	I cannot apply and the following message appears: “There is no past collection data with the same address, name, and telephone number.” What should I do?
A6	If you have not previously applied with the same address, name (kana) and phone number, you cannot apply online. First, phone to apply. After applying by phone the first time, you can apply online after that.

Top of Page 　　　Application Process FAQ

● 　FAQ for Other Matters

Top of Page 　　　Other FAQs Table of Contents

Q1	During the registration process, I received an error message due to a server issue or other problem. What should I do?
A1	When an error message is displayed during a registration process, it means the information was not registered. Please do the registration process again. Note: If you try again and cannot register, please contact the system administrator.

Top of Page 　　　Other FAQs